LAST UPDATED: 29 SEPTEMBER 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.cocofleur.co.uk (the "Site").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, when you fill out the contact form on our Site, we collect the personal data you provide to us directly, which may include:

• Full name
• Email address
• Phone number (if provided)
• The content of your message or enquiry

2. How We Use Your Personal Information

We use the information we collect from the contact form strictly to respond to your questions, comments, or customer service enquiries regarding our coffee and home boutique.

We use the device information we collect (like cookies or analytics) to help us screen for potential risk and spam (such as through our contact form), and more generally to improve and optimize our Site.

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We only share your personal information with IONOS; a trusted service provider who helps us operate our website and email software, provided they agree to keep this information confidential.

4. How long We Keep Your Personal Data

We only keep your personal data for as long as necessary to run our shop and respond to your enquiries, or to meet our legal and tax obligations. 

Messages sent through our website contact form are kept for up to 6 months after we resolve your query.

Card transaction data, invoices and till receipts are securely kept for 6 years following the end of the financial year to comply with HMRC tax requirements.

If we take your details in-person to reserve an item or order a product, we retain this paperwork for 12 months after collection.

Guest Wi-FI connection logs are automatically deleted 60 days after your visit.

In-store security footage is automatically overwritten every 30 days.

4. Your Rights

If you are a European resident (GDPR) or located in regions with similar privacy laws, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

5. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@cocofleur.co.uk or by mail using the details provided below:

Coco Fleur, 22 Town Street, Thaxted, CM6 2LA